I ordered frozen goods from Coles, but they arrived thawed. What’s the fastest way to get a refund?

Calling Coles' customer service is the fastest way to get your money back. You have the option to contact them via phone or on the Coles website. For expedited processing of your request, kindly supply the following details: order number, description of thawed items, and any other relevant information about your order.

In order to expedite the return procedure, Coles may also request images of the defrosted items. Adding them to your complaint is a breeze with the Coles app. On occasions like these, when every second counts, the app is your best bet for a speedy resolution.

Refunds at Coles typically take a few days to process, but if you want your issue resolved quickly, contact customer support again after you've made your request.

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