Chanel foundation shade looked nothing like in store, what should I do?

If your Chanel foundation shade looked nothing like in store, you can often return or exchange it at a Chanel boutique.

Start a return online and bring the product with receipt and packaging to the store for help.

Chanel’s official return portal lets you create a return slip to present in-boutique, and advisors can assist with exchanges or refunds where permitted.

Policies may vary by country and product condition, so it’s always best to check the specific return terms before visiting the store.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.