If CandyJar subscription renewed without notice,
Stop the renewal and prevent further charges immediately;
• Cancel subscription now;
– App Store → Subscriptions → Cancel
– Google Play → Payments & Subscriptions → Cancel
– Or website → Account → Subscription → Cancel
• Important:
– Subscriptions auto-renew unless canceled before billing
– Cancellation usually takes effect at the end of the billing cycle
Check all billing sources;
• Verify:
– App Store / Google Play subscription
– Website subscription
– PayPal automatic payments
• Note:
– You must cancel from the original payment source
Confirm cancellation;
• Look for:
– Confirmation email
– Status showing “canceled”
• Take a screenshot as proof
Request refund (if recently charged);
• For mobile purchases:
– Request via Apple or Google Play
• Write:
– “My subscription renewed without notice. Cancel it and refund the latest charge.”
If resolution stalls, consider filing a complaint on Xolvie for added leverage.
