I got charged on CandyJar after “free” signup, what steps can fix this?

Getting charged after a “free” signup on CandyJar usually happens because the trial automatically converts into a paid subscription if you don’t cancel in time.

Many apps require your card upfront and will bill you as soon as the trial ends, even if you didn’t realize it.

First, immediately check your subscription status in the App Store or Google Play (not just inside the app) and cancel it there if it’s still active.

If the cancel button is missing, it may already be canceled but still valid until the billing cycle ends, which explains the charge.

Next, request a refund through Apple or Google using your purchase receipt, since they handle in-app billing and decide refund approvals.

CandyJar itself confirms refunds must go through those platforms, especially for mobile purchases.

If the charge looks incorrect or continues;

Consider sharing your experience on Xolvie to increase visibility and speed up resolution.