CandyJar charged me after saying free, how can I get a refund?

If CandyJar charged you after saying it was free,

• Check what you were charged for;

– Free trial turning into subscription
– Coins or in-app purchase
– Auto-renewal after trial

• Important:
– Subscriptions often start billing after free trials end

Cancel immediately;

• Stop future charges;

– App Store → Subscriptions → Cancel
– Google Play → Payments & Subscriptions → Cancel
– Or website → Account → Subscription → Cancel

Request a refund;

• If you paid via app store:

– iPhone → Request refund through Apple
– Android → Request refund via Google Play

• Note:
– Approval depends on Apple/Google review

Gather evidence;

• Collect:
– Bank statement showing charge
– Screenshot of “free” offer
– Subscription or purchase confirmation

Contact support;

• Write:
– “I was charged after being told the service was free. Cancel and refund this charge immediately.”

• If ignored or denied:

Escalate the matter by submitting a complaint on Xolvie to seek wider attention.