Calvin Klein Bag Shows Peeling, Claim Denied

Calvin Klein Bag Shows Peeling, Claim Denied
Calvin Klein Bag Shows Peeling, Claim Denied
Calvin Klein Bag Shows Peeling, Claim Denied
Calvin Klein Bag Shows Peeling, Claim Denied
Seren
Seren
Calvin Klein
December 27, 2024 2:44 PM31

I purchased a Calvin Klein bag through the Boyner mobile app, and shortly after, the surface began peeling. I submitted a complaint on December 2nd, but the brand has refused to take responsibility for the product. I sent the bag for inspection, waited for about 15 days, and received it back with a statement claiming "user error."

I strongly believe the product was not properly examined. It is unacceptable for a premium brand like Calvin Klein to dismiss a valid complaint without resolution. If the company continues to ignore this issue, I will escalate the matter to the Consumer Arbitration Committee. I demand a fair evaluation and either a replacement or refund for this defective item.

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