Ticket was charged twice for the same Brussels Airlines booking, what steps should I take to fix the charge?

If your Brussels Airlines ticket was charged twice for the same booking and you want to fix the duplicate charge;

Contact Brussels Airlines support (and your booking agent if you used one) with a clear escalation;

• State that your card/bank was charged twice for the same booking
• Provide your booking reference (PNR), flight number/date, payment method, and both charge amounts
• Attach screenshots of your bank/card statement showing the two charges and your ticket/itinerary
• Include any authorization codes or transaction IDs if available

Ask them to;

• Confirm whether two payments were captured for the same booking in their system
• Explain why the duplicate charge occurred (authorization vs. capture, system error, agent issue)
• Refund the duplicate amount in full to your original payment method
• Provide a written confirmation and refund timeline

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.