Bosch WGA25202TR Washing Machine Side Panels Swollen

In July 2026 I purchased a Bosch WGA25202TR 10 kg / 1200 rpm washing machine from MediaMarkt and had the installation carried out by the authorised Bosch service. Because I went on holiday immediately after the installation, I could not use the machine for a while. When I returned from holiday, I noticed that the feet of the machine were loose and I called the service. The technician who came adjusted the feet and then examined the machine in detail. During this inspection he stated that the product was defective and that there was swelling and bulging on both side panels. Although this situation was also determined during the service inspection, Bosch did not accept the replacement of the product and informed me that only a part replacement could be carried out. I am also sharing photos that clearly show the deformation on the side panels and the physical defects detected on the product. No impact was applied to the sides of the product, there are no cabinets on the sides, no dryer was placed on top of it and I did not perform any process that could cause deformation. For this reason, it is not possible that this situation stems from user error. The product is only about one and a half months old and has been used very little. It is unacceptable that a brand-new washing machine, purchased as new, develops swelling and bulging on both sides in such a short period of time, especially when the service technician has also stated that the product is defective. In my meetings with Bosch, my request for replacement was rejected and only a part replacement was offered. I also think that MediaMarkt, from which I purchased the product, has not provided sufficient support regarding this issue. My request is that this product, which is not faulty due to user error and has been stated by the service to be defective, should not be dealt with merely through a part replacement but should be replaced with a flawless equivalent. As a consumer, I do not want to experience such a grievance with a one-and-a-half-month-old product and to deal constantly with service procedures. I request that my grievance be resolved and that the product be replaced by Bosch and MediaMarkt.