On September 2nd, my Bosch washing machine wasn't installed due to damaged delivery. I was informed that it would be replaced with a new machine. Since I have a bedridden patient at home, I accepted a part replacement instead, but the service informed me that the machine would be replaced with a new one. Until October 7th, I heard nothing, so I called customer service, and they agreed that 40 days was far too long and said they would follow up. I was contacted by someone named M**** from Bosch customer service, who said they would speed up the process and acknowledged that I had been wronged. Three days passed, and I wasn’t called back. When I called again, the same person contacted me six hours later and said, "The machine won't be replaced, only the part will." After waiting 40 days, Bosch is making a mockery of me. They claim customer satisfaction is communicated all the way to Germany — well, go ahead and relay this! After 40 days, the part will be replaced. What kind of customer satisfaction is this? This brand should not be preferred. It's the people who open, deliver, and install the product who end up being wronged.
For 20 days now, I’ve been dealing with an unresolved issue with my Bosch washing machine. Customer service has been nothing but frustrating—offering excuses, providing misleading information, and speaking rudely. They have failed to supply the necessary replacement part despite repeated attempts. ...
I purchased a Bosch washing machine, but it turned out to be defective. Just two days after delivery, I had to call for service because the machine wasn’t cleaning clothes properly—they came out just as dirty as before. The service team initially claimed there was "no issue," causing me to lose the ...
On March 27, 2024, I purchased a washing machine from the Bosch Online store using a nine-month installment plan, but despite paying two installments, it has yet to be delivered to me. After the purchase, delivery was slated for March 28, 2024, with installation the following day. However, the washi...
I was only half awake when my new Bosch dishwasher arrived at my house at 9 a.m. on July 2. The delivery staff pressured me to sign the delivery document before I had a chance to thoroughly inspect the product. They abruptly left after that. A few hours later, as I was cleaning the dust from the mac...
I bought a washing machine on may 3, it was delivered without a box from Bosch's own site. I started the return process. Your general manager, Mrs. H*** called, made a service appointment for 3 times, but they did not come for 3 separate appointments. I am complaining that lady did not call the ser...
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