Bosch Washing Machine Keeps Tearing My Clothes

I am writing to file a complaint regarding my Bosch WGA14X0TR 9 kg, 1200 RPM washing machine, which I purchased from Efem Ticaret in Derince, İzmit.

Shortly after I began using the machine, I noticed that it was tearing and severely damaging my clothes. In addition, the machine frequently leaves my laundry excessively wet at the end of the wash cycle. These problems have continued for a long time, and I do not believe clothing should be damaged in this way during normal use.

I first contacted Bosch Authorized Service on March 24, 2026 (Service Record No. 153711687). When the problem persisted, I requested service again on July 18, 2026 (Service Record No. 157253910).

During the most recent visit, the service technicians informed me that the motor needed to be replaced. However, I did not accept this repair because the machine continues to tear my clothes, and I do not believe replacing the motor alone will permanently resolve the issue.

The washing machine is still covered by more than one year of the manufacturer's warranty. Despite multiple service visits and repeated service records, my clothes continue to be damaged, and my financial loss continues to grow.

I respectfully request that Bosch replace the washing machine with a new unit rather than attempting further repairs. I also request compensation for the clothing that has been torn and rendered unusable as a result of this defective appliance.

I ask Bosch to provide a permanent solution to this problem and to fairly compensate me for the inconvenience and financial loss I have suffered. I look forward to a prompt resolution of this matter.