Bosch Washing Machine Return Fee, Customer Help Desk Is Just Stalling

I bought a washing machine on may 3, it was delivered without a box from Bosch's own site. I started the return process. Your general manager, Mrs. H*** called, made a service appointment for 3 times, but they did not come for 3 separate appointments. I am complaining that  lady did not call the service and made an appointment with me for 3 weeks. Also, Ms. H*** did not inform me why the product came without a box. I am still complaining. And again, the lady called me to confirm whether the refund was paid or not, about 2 3 weeks ago, I said that she had not been paid. He said he would talk to accounting (I think he was not interested again) I've been waiting for a refund for 27 days. I am constantly creating demand, I called on the last Friday and said that you will receive a refund as soon as possible. The weekend intervened, I called on Monday, he said as soon as possible, I called Tuesday, I am waiting for a return in the same way. It's really enough now, the return period was 14 days, it's been 1 month because of this lady's indifference. The first installment of the washing machine, which I did not use, came as a joke. I do not want you to return as soon as possible