I have been a loyal Bosch customer for years and have preferred your brand for all my white goods, including my Bosch Serie 4 A+ dishwasher. However, my recent experience has completely changed my view of your brand. On 24 December 2025 around midday, I was called by an authorized service representative who told me that the 7‑year warranty period of my dishwasher was about to expire and that I would need to pay ₺1,200 if I wanted to extend the warranty. The tone of the call, the way it was delivered, and the emphasis on urgency made me suspicious, and I honestly thought they might be scammers, so I did not take the call seriously. That same evening, my dishwasher started giving a tap error and stopped washing dishes. The next day, when I checked the phone number, I realized that the callers were not scammers but were actually connected to Bosch, and I immediately called back. This time I was told that the period had expired and they could no longer process a warranty extension. I then called your customer service line 444 6 333 and was again told that nothing could be done. I find it both unsafe and unethical that a customer is called in such a hurried and panic‑inducing manner to request payment for a warranty extension, yet is not given a reasonable amount of time to think and decide. In my opinion, I should have been called at least five days in advance, or, as many companies do, I should have been informed several months before the end of the warranty period. This attitude both victimized me by not allowing sufficient time to make a decision and seriously shook my trust when the machine broke down on the very day the warranty ended, which is a very worrying situation. This incident took place in Hatay, Antakya, within the service area of Yılmaz Teknik in Ekinci Mahallesi, and I am filing this complaint against your brand for this reason. I request that my right to benefit from the warranty extension be reopened and that the fault on my dishwasher be repaired free of charge. Otherwise, I would like to state that I will take this process and all details to the Consumer Court.
In 2021, I bought a Bosch dishwasher. When I called the call center twice to extend the warranty period of the dishwasher, I was assured that the process would be completed without any issues. But no one told me that the campaign terms could change. In 2024, I reached out to them before the three-ye...
The promised warranty extension is not honored, I purchased a refrigerator, washing machine and dishwasher from Bosch on July 25, 2020, my products have a 3-year warranty, I was informed that I can purchase an additional +4 year warranty if I want within 3 years, both by the company I purchased, Bos...
Bosch dishwasher has a chronic E09 error, my warranty period is over and it gave this error 4 months later, customer service does not help because the warranty period is over, they should apologize for the chronic error and help, but the service says that the damage assessment fee is 256 lira I boug...
A few months after purchasing my Bosch dishwasher, I noticed scratches and deformations on the interior side seals, even in areas that dishes don’t touch, including the upper section. Suspecting a defect, I contacted customer service, and a service record was created. The technician who inspected it...
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