I own a Bosch refrigerator with the model number KGN86AI42N/21 and I have been experiencing a serious problem with the outer surface of the doors. The surface coating on the doors has been peeling and this problem has been getting worse day by day. I first noticed the peeling last year. When I contacted the service, I was told that the warranty period had ended and that I would have to pay a high fee for the doors to be changed. Since this is clearly an issue related to the quality and durability of the outer surface, I do not find it fair that such an expensive part like the doors needs replacement in this way after the warranty, and that the only solution offered is a costly paid replacement. As a customer who chose Bosch expecting long-lasting and quality products, I am disappointed with this situation. I kindly request that the doors of my refrigerator be replaced free of charge as a gesture of goodwill and as a solution appropriate to the brand’s quality standards. I would like this issue to be re-evaluated and resolved without putting the financial burden on me.
I purchased a Bosch refrigerator with the freezer at the bottom. Last year, rust began to emerge on the bottom half, so I reported it, and they accepted the issue and replaced the entire door. Today, while cleaning the top door, I observed the same problem on the top. I called customer service to ge...
When the refrigerator with the model code Bosch KGN76CIE0N, purchased on 04.12.2023, was delivered to me, there were scratches on the lower freezer door, upper refrigerator door, and dents on the right and left side panels. When we reported these errors to the authorized service, they replaced the b...
My Bosch refrigerator saga began with a scratched door upon initial delivery. Despite a replacement, the second door also bore scratches. Following a third door change, initial wear and tear on the hinge area was observed, with the plastic flaking off. This issue eventually subsided with regular use...
My Bosch KGN86AI42N refrigerator continues to have cooling issues, despite the fact that it is still under warranty. Despite the authorized service replacing multiple parts on multiple occasions, the problem has not been resolved. Because Bosch's response to my ongoing ordeal appears to be dragging ...
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