A stranger charged me via Bizum without my consent. How can I dispute this?

If a stranger has charged you via Bizum without your consent, it’s crucial to act quickly to prevent further charges and try to recover the money.

Although Bizum charges normally require prior acceptance, there are cases where a transaction is mistakenly linked to your number. Here’s what you can do:

• Contact your bank immediately and explain that an unauthorized Bizum charge has been recorded. Request a formal investigation and ask for any further charge attempts to be blocked.

• Request the transaction details (date, time, amount, origin) to determine whether it was a technical error, impersonation, or misuse.

• Enable additional security measures: change your passwords and check that your phone number is correctly linked to Bizum in your banking app.

Are you dealing with a situation like this? Make your voice heard. Share your experience or file a complaint on Xolvie to seek a solution.