Bitay deducted fees from my account without prior notice, how can I recover them?

If Bitay has taken fees from your account without prior warning, you should be aware that, according to their User Agreement, Bitay maintains the right to determine and amend their price structure at their discretion.

They usually publish any fee changes ahead of time, in the Commissions area of their platform.

To address this issue, first verify Bitay's official charge schedule to see if the costs deducted are consistent with their stated regulations. The website contains extensive information regarding their fees.

If, after checking, you believe the fees were deducted incorrectly or without adequate warning, please contact Bitay's customer service for explanation and help.

You can contact them by email at [email protected] or phone at +90 850 466 66 00. When contacting them, please include your full name, registered email address, and specific facts regarding the unexpected fee deductions to ensure a prompt resolution.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.