5
Resolved

Binance Locked Me Out of My Account and Security Steps Keep Failing

Binance Locked Me Out of My Account and Security Steps Keep Failing
Binance Locked Me Out of My Account and Security Steps Keep Failing
February 12, 2025 9:57 AM160
Ibrahim's Thank You Message
Thank you.

I cannot access my Binance account. When I attempted a money transfer, it requested a passkey, but even after trying with my old device, it didn’t work. Now, the security steps keep failing, preventing me from logging in entirely. This process is overly complicated and frustrating for users. Accessing my own account should not be this difficult. I’ve shared screenshots of the error (133197) for reference. I urgently request Binance to resolve this issue and restore access to my account. As a trusted platform, it’s your responsibility to provide efficient support for such critical problems. Please address this matter immediately and ensure smoother processes for account recovery in the future.

Progress

February 12, 2025 10:26 AM

Please resolve my issue, as I have been facing this problem for the past 4 weeks.

Open attachment
Ibrahim
February 12, 2025 10:28 AM

Thank you.

Comments

Similar Complaints