I keep getting unexpected Betternet charges on my card, what should I check first?

If you keep getting unexpected Betternet charges on your card, here’s what you should check first before escalating;

Log in to Betternet;

• Try logging in to Betternet using your usual email(s)
• Check Billing / Subscription settings for any active plans
• Cancel directly from their website if the subscription isn’t managed by an app store

Contact Betternet Support;

• State that you’re seeing repeated unexpected charges
• Provide the dates, amounts, and last 4 digits of your card
• Ask them to identify which account or subscription the charges are linked to
• Request cancellation of all billing and a refund for unauthorized charges
• Ask for a ticket number

If charges continue;

Join others who’ve shared their stories and found solutions. File your complaint on Xolvie to bring attention to the issue.