5
Resolved

BetterMe Wall Pilates App Glitch! Stuck on White Screen During Workouts

April 2, 2024 3:56 PM2,615
Gaye's Thank You Message
Thank you for your help!

Good afternoon, I installed the app for the wall pilates course. The app opens well, but the problem is when I try my workouts it keeps glitching and won’t let me move past it. I see a white screen and the video will not load. I've tried probably 6 times to get through it and it crashes itself off various times. I used the app in summer and the trainings have been incredibly helpful for me so I’d like to get it working as quickly as possible.

April 2, 2024 7:10 PM (3 hours after complaint)

Hello! Thank you for your feedback, and we are sorry for any inconvenience. We've already sent the instructions to your email address. Kind regards, team BetterMe

Gaye
April 2, 2024 10:36 PM

Thank you for your help!

April 4, 2024 2:27 PM

Hello! You are welcome, and we genuinely appreciate your cooperation! Please let us know if there is anything else we can help you with. Kind regards, Team BetterMe

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