Çözüldü: Being Charged By BetterMe After Cancellation

Hadass · 2025-02-06T21:58:40+03:00

Hi, I cancelled the Betterme pilates and they still charged me every month for four months after. I want to know why is that? I know that after you cancel you don't need to be charged any more for service that you don't get. I am waiting for an answer. Thank you.

Resolved

Hadass

BetterMe

February 6, 2025 9:58 PM130

Hadass's Thank You Message

“Thank you.”

BetterMe

February 7, 2025 2:04 PM (16 hours after complaint)

Hello. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. Our team has already reached you via the email you provided us; please check your inbox. We would need a few more details for further assistance. Kind regards, team BetterMe

Hadass

February 11, 2025 7:31 PM

Thank you.

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Comments

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