After spending 45 minutes picking out items at the Bershka store in Marmara Forum AVM, we were disappointed to find out that we were not allowed to use the fitting rooms. According to their instructions, we have the option to buy the items directly and then try them on at a different store. If necessary, we can exchange or get a refund. They explained that they were tied up with a wedding event at the moment. It appears that the store is selectively choosing customers. Is there a designated time when the store is closed for certain people? This treatment is not up to par.
I bought a coat from Bershka's mobile app during the Black Friday sale. Unfortunately, I quickly typed in an incomplete address without the building number because the product seemed to be running out quickly. It says that the item is being prepared in the warehouse but has not yet been sent out in ...
On October 2, 2025, at 1:30 PM, I placed an online order through the Bershka Ankamall store and selected the “Pick up in 4 hours” option. When I arrived at the store around 5:30 PM, I was told that my order hadn’t appeared in their system. I ended up waiting for over an hour, but despite the delay, ...
On October 13, 2025, at 1:38 PM, I placed an order for a pair of boots on Bershka’s online store, choosing the “Pick Up in 4 Hours” option from the Akasya AVM branch (Order No: 40244173705). However, even after more than four hours, my order status still shows “being prepared at the warehouse”, and ...
I ordered a day coat from Bershka on November 24, 2023, and I obtained this order through Trendyol online shopping site. When my order arrived, I felt that it was too big in size and I wanted to change it. When I connected to Trendyol customer service, they said that they did not make exchanges and ...
I deeply regret purchasing a coat from Bershka. Within less than a month, the coat changed color twice. Initially, I thought the issue was caused by my bag and contacted the Mall of Istanbul branch. However, they dismissed my concerns, saying there was nothing they could do. After much effort, I man...
Comments