Benefit Systems Charges Full Monthly Fee Despite Two-Week Card Delivery Delay
My gym membership through Benefit Systems Sports Services was activated on July 1, 2026, but the physical card required to use my membership did not arrive until July 14, 2026. Because I did not have the card during this two-week period, I was completely unable to access the facilities or use my membership.
Before receiving my card, I contacted the company and requested at least a temporary QR code or my membership number so I could gain access, but they refused to help, claiming their QR code system does not function reliably. Despite this, they are demanding a full month's fee for a membership I could not use for half the month, and I am struggling to reach a responsive representative.
In our WhatsApp exchanges, I requested that my membership start date be shifted to August or that a reasonable resolution be provided for the lost period. Given that my card was delivered late and I was denied access throughout that time, I refuse to pay for days I could not use the service. I demand either a partial refund for the lost days or an equivalent extension added to my membership duration.
