BC.Game Account Stuck on KYC Verification Screen

My BC.Game account with the registered email address xxdjboylov***@gmail.com is currently blocked in the KYC section, and I am unable to complete my verification. Around the 10th of this month, my KYC document was accidentally blocked during the upload process, and since then, I have not been able to proceed with the verification. I kindly request that you unblock or reset my KYC status so that I can upload my identification document again and complete the verification process on my account. I am asking for your support to resolve this issue and to be informed once my KYC is reopened so that I can continue using my account without any problems.