Austrian Airlines missed my connection and stranded us, what rights do we have?

If Austrian Airlines caused you to miss a connection on a single ticket, you are protected under EU Regulation 261/2004 because Austrian is an EU carrier.

You have the right to re-routing to your final destination at no extra cost or a full refund for the unused part of your journey if you decide not to travel.

While stranded, the airline must provide care: meals, refreshments, hotel accommodation if an overnight stay is required, and transport between the airport and hotel.

If they didn’t arrange this, you can book reasonable alternatives yourself and later claim reimbursement with receipts.

You may also be entitled to cash compensation (€250–€600 per passenger) if you arrived at your final destination 3+ hours late and the disruption wasn’t caused by extraordinary circumstances like severe weather or air traffic control.

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