I was charged again by Asuno without expecting it, how do I stop future payments?

If Asuno charged you again unexpectedly,

Review your subscription first;

• Check:
– Your Asuno account and subscription settings
– Your App Store or Google Play subscriptions
– Whether an active subscription or recurring order remains
– The account and payment method linked to the charge

• Confirm:
– Auto-renewal or recurring billing is disabled
– There isn’t another Asuno subscription or order
– Your cancellation was completed successfully
– You received confirmation of cancellation

Gather evidence;

• Save screenshots showing:
– Your subscription or order status
– Cancellation confirmation
– The unexpected charge
– Your billing or purchase history

• Keep:
– Transaction IDs
– Payment receipts
– Cancellation date
– Dates and amounts of unexpected charges
– Previous support conversations

Contact Asuno support;

• Request:
– Immediate cancellation of any recurring subscription or order
– Confirmation that no future payments will be taken
– A refund review for the unexpected charge
– An explanation of why you were billed again

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.