Asuno charged me for a subscription I didn’t want, how can I cancel it?

If Asuno charged you for a subscription you didn’t want,

Review your subscription first;

• Check:
– Your Asuno subscription settings
– Your App Store or Google Play subscriptions
– Whether the subscription is active or renewing
– Which account was used for the purchase

• Confirm:
– Auto-renewal is disabled
– There isn’t another Asuno subscription
– You received cancellation confirmation
– The charge date and amount

Gather evidence;

• Save screenshots showing:
– The unwanted subscription
– Your cancellation status
– The charge
– Your purchase history

• Keep:
– Transaction IDs
– Payment receipts
– Cancellation date
– Previous support conversations

Contact Asuno support;

• Request:
– Immediate cancellation of the subscription
– Confirmation that no future charges will occur
– A refund review for the unwanted charge
– An explanation of how the subscription was activated

If Apple or Google processed the payment, cancel the subscription through that platform and request a refund there.

If the issue remains unresolved, consider filing a complaint on Xolvie to pursue a resolution.