On 28/02/2024, I purchased a pair of Asics EX89 sneakers from the Asics seller on Trendyol. after I began using the product for about 16 months, cracks appeared on the upper leather and tears developed in the inner fabric (photos are attached). I contacted the seller via Trendyol. The seller informed me that I could return the product for inspection within 2 years. I sent the product, but the inspection result was negative, and it was determined that the issue did not originate from the manufacturing process. However, the product was damaged after a period of normal use, which is unacceptable for an item expected to withstand regular usage. Therefore, offering a 2-year inspection period but not honoring the product afterward is contradictory. I request that the purchased product be refunded.
On 02/28/2024, I purchased a pair of Asics EX89 sneakers from the official Asics seller on Trendyol. I used the shoes in Adana mainly for daily wear, around three to four times per week. After just 16–17 months, I noticed visible cracks on the leather upper and tears forming in the inner lining. I e...
On March 17, 2025, I purchased two pairs of shoes from Asics. One of them has already developed visible tears on the upper material. I submitted a request for inspection on June 24, 2025, but it was quickly rejected without any resolution. The shoes have only been worn once a week—extremely light us...
I purchased a pair of Asics sneakers approximately 1.5 years ago through Trendyol during a sale. I kept them unused in my closet until last month when I decided to start wearing them. To my shock, after only three uses in mild spring weather, the mesh material tore completely, rendering them unusabl...
I bought my Asics Gel-Trabuco Terra Sps sneakers on September 6, 2023, and now there are tears in the cloth. I sent them to Asics headquarters for assessment, and they informed me that materials require a two-year examination period. When they received the results, they indicated that there were no ...
I purchased an Asics shoe from their official Trendyol store about 8 months ago. The seller was Sportrun. Before initiating a return, I contacted Asics customer service, and they advised me to send the product back to the seller. However, today, Trendyol responded, rejecting my request for an exchan...
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