My Asics EX89 Sneakers Developed Cracks and Tears

My Asics EX89 Sneakers Developed Cracks and Tears
My Asics EX89 Sneakers Developed Cracks and Tears
My Asics EX89 Sneakers Developed Cracks and Tears
My Asics EX89 Sneakers Developed Cracks and Tears
Özhan
August 15, 4:16 pm
15

On 28/02/2024, I purchased a pair of Asics EX89 sneakers from the Asics seller on Trendyol. after I began using the product for about 16 months, cracks appeared on the upper leather and tears developed in the inner fabric (photos are attached). I contacted the seller via Trendyol. The seller informed me that I could return the product for inspection within 2 years. I sent the product, but the inspection result was negative, and it was determined that the issue did not originate from the manufacturing process. However, the product was damaged after a period of normal use, which is unacceptable for an item expected to withstand regular usage. Therefore, offering a 2-year inspection period but not honoring the product afterward is contradictory. I request that the purchased product be refunded.

August 18, 8:50 am (2 days after complaint)

Dear Customer, Thank you for taking the time to bring this matter to our attention. We have started our investigation regarding the issue and will contact you. Asics Customer Experience Center 0850 488 02 22

Özhan
September 17, 4:04 pm

I haven’t received any response regarding the issue yet. Still waiting.

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