Hello. I purchased the Asics 51893 BRBK shoes from the Kurtköy Viaport Marlin store, and shortly after using them, the front of the shoes started to split open. I used them with care—no rough use, no playing sports, no kicking anything—just regular daily wear.
When I noticed the damage, I contacted the store and sent the shoes in for inspection. But instead of a solution, I received a printed statement claiming the issue was due to “consumer misuse.” That’s completely unfair and inaccurate. I treated these shoes responsibly, and there’s no excuse for them to fall apart so quickly.
What’s more frustrating is that my issue remains unresolved. No one from the store or brand has reached out to offer a refund, exchange, or even a proper explanation.
Asics, I trusted your brand and expected a product that reflects the price I paid. This kind of quality issue and customer treatment is unacceptable. I’m asking for a full refund or replacement immediately. Don’t leave your customers stuck with faulty shoes and no accountability.
I purchased a pair of Asics running shoes from the In Street store in Sefaköy Armoni Park. After about 10 months, the shoes started showing serious defects. The right front upper section began to split and come apart, and one of the laces snapped. What frustrates me most is that I did not even wear ...
Three months ago, I bought a pair of Asics shoes from Marlin Spor. Shockingly, the shoes started cracking after just one month of light use. We’re talking about a fabric shoe—how does fabric even crack? Since then, I’ve spent two full months trying to get a refund or a replacement. They took the sho...
About six months ago, I purchased a pair of Asics sneakers from the Boyner store in Mall of Istanbul. I wore them only for light, everyday use—no sports, no harsh conditions, no impact. I took great care of them. Still, both shoes tore at the exact same spot, in the same way. This is clearly a manuf...
Dear Asics Global Support, I am writing to express my deep dissatisfaction regarding a warranty claim I submitted through Asics Turkey (via Marlin Spor, Request ID: 29411597) for a pair of Asics shoes I purchased locally. After only 3 to 4 months of regular use, the front section of the shoes becam...
On April 4, 2025, I purchased a pair of Asics sneakers from the Boyner store inside Ankara Ankamall. Shockingly, within less than a month, the left side of the shoe developed a tear and visible damage, exactly as shown in the attached photos. I used the shoes under normal daily conditions—no harsh a...
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