I recently made a purchase for a pair of Asics running shoes. I made an error in the sizing and reached out to customer service for assistance. They informed me that I had the option to rectify the situation, cancel the order, or make an exchange at the store. When I inquired about the number of branches in Antalya, they informed me that they have branches in Istanbul or Izmir. In addition, they made it clear that the refund would be processed within 1 to 10 days if I decided to cancel. I'm really let down by the lack of support from such a major company. Will I make another purchase? No way. Is it really that difficult to exchange a product for a half-size larger?
Hello, On June 26, 2023, I made the mistake of ordering a pair of shoes from the Asics Turkey website. I waited 1.5 weeks for delivery, and the package supposedly arrived on Saturday. However, they returned the package without informing me. When I called customer service, I expressed my displeasure ...
I purchased a pair of Asics running shoes from the In Street store in Sefaköy Armoni Park. After about 10 months, the shoes started showing serious defects. The right front upper section began to split and come apart, and one of the laces snapped. What frustrates me most is that I did not even wear ...
On March 28, I purchased a pair of women’s Asics shoes from the brand’s official website for ₺3,527.37. When the size didn’t fit, I requested an exchange. That’s when I was told exchanges aren’t allowed—only returns are accepted, and I’d have to reorder the product myself. But when I tried to buy t...
I ordered a pair of Asics shoes in size 44.5 from their official website, but they sent me a size 42 instead! This was clearly their mistake, so I contacted customer service to ask for a solution. They told me to return the shoes, provide the tracking number, and they would issue a gift voucher. I f...
I recently ordered the Novablast 3 shoes in size 44, black/green, from www.asics.com.tr. Upon receiving the product, I noticed a defect and a crack in the toe box support on the inner lining, prompting me to return it. Despite exchanging it for the same size, I encountered the exact same defect. Bef...
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