On May 9, 2026, I purchased a pair of ASICS GEL-NYC shoes through Asics.com.tr. Because the size was too small, I started the return process on May 15, 2026, and I am currently waiting for the refund of approximately $241 that I paid with my credit card. Every time I ask about the status of my return, I am only told that it is “under review,” and I feel like the process is constantly being delayed without any real progress.
The return process itself has been extremely problematic. In order to start a return, customers are required to call customer service to receive a return code, and this process cannot be completed online. After sending the product back, there is no way to track whether the package was received or what stage the refund process is in through the system. Even though my order/return number is 988AH2289W, the process is not transparent or properly trackable.
So far, I have contacted ASICS customer service twice by email, but I still have not received any concrete result. I request that the approximately $241 charged to my credit card be refunded to my account immediately and that I receive a clear written update regarding the current status of my return process.
On April 7, I purchased ASICS Gel 1130 Black Pure sneakers from the official ASICS Türkiye website for $230. After receiving the product, I returned it because the size did not fit. According to the tracking information, the return was delivered to ASICS on April 14. However, even after 11 days sinc...
I bought three different models of Asics running shoes from the official website asics.com.tr on 9 March 2026. I did not like two of the models and returned these two pairs on 19 March 2026. The total value of the returned shoes was around ₺20,000 but my refund has still not been issued. I have cont...
I purchased a size 42.5 GEL-Nimbus 10.1 Black/Clay Grey shoe from the Asics Turkey website with order number 846UR8727F. After receiving the product, I realized that the size was too small for me and decided to return it. However, because my order has been showing as “packing” for days on the order ...
Hello, On June 26, 2023, I made the mistake of ordering a pair of shoes from the Asics Turkey website. I waited 1.5 weeks for delivery, and the package supposedly arrived on Saturday. However, they returned the package without informing me. When I called customer service, I expressed my displeasure ...
About one month ago, I purchased a pair of Asics Gel-1130 shoes from Asics’ official online store. There was nothing wrong with the shoes, but they were too small for me, so I initiated a return without ever using them. It took approximately 10 days to receive a response regarding my return request...
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