I received the wrong size from Ann Taylor; what’s the best way to exchange it?

If Ann Taylor sent you the wrong size, visit the official Ann Taylor website and contact Customer Service through its Quick Exchange Service to request the correct size.

Ann Taylor’s exchange options may depend on the item and order, and online exchanges may require returning the original item and placing a new order.

Keep the item unworn with its tags attached and have your order number, receipt, and the size you received ready.

Explain that the delivered size differs from your order and ask Ann Taylor to arrange the correct size while clarifying whether return shipping will be waived.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.