Amway Charges Credit Card but Fails to Display Order in Account

I placed an order for vitamin supplements today on the Amway website under the account registered to F**** Y*****. The payment of approximately $47 was charged to my credit card, but the order does not appear anywhere in the "My Orders" section of my Amway account.

Because my order was not recorded in the system despite the payment being processed, I cannot track the status of my product, nor do I know how to handle any potential issues without an order record. I demand that my paid order immediately be made visible in the system and shipped to me, or that the full amount charged be refunded to my account.