Alo Yoga’s return system doesn’t recognize my order number, how can I return my purchase?

Here are practical and up-to-date steps to resolve the issue:

Double-check your order number

Confirm the email used during the purchase – if there's a typo in the email you enter, the system may not recognize the order.

Try using a different browser or incognito mode – cached data errors can interfere with the return process.

Contact customer support via email at [[email protected]], explaining the issue and including screenshots and your order number.

Call their international support line at +1 855 793 3100 (country code +1 for the U.S.).

Request the return label manually – many users have received the return label by email after explaining the portal issue.

If none of these solutions work, please share your experience. You can also file a complaint on our website to seek further support.