I recently flew with Air Arabia, and I’m honestly shocked by how passengers are treated—especially on long-haul flights. On May 27, 2025, I flew from Malaysia to Sharjah (Flight G9803), a journey of nearly 7 hours, and not even a single glass of water was provided. Every food and beverage item, including basic water, had to be purchased separately.
Then today, on Flight G9285 from Sharjah to Istanbul Sabiha Gökçen, seated at 19F, I again witnessed the same issue: no complimentary water. This is deeply disappointing. Charging passengers high ticket prices and then refusing to provide water—one of the most basic human needs—feels exploitative and shows a serious lack of customer care.
Air Arabia, you need to reconsider your in-flight service policies, especially for longer flights. At the very least, provide water to your passengers. This level of service is not acceptable and reflects poorly on your brand. Please take immediate steps to improve the experience and show some respect for your paying customers.
My recent experience with Air Arabia was nothing short of frustrating and disappointing. I was traveling on a connecting flight through Sharjah International Airport in Dubai, and my flight was delayed by six full hours. During this entire delay, no assistance or compensation was offered to us at th...
I flew with Air Arabia on May 18, 2025, flight number G9 285, from Sharjah to Istanbul Sabiha Gökçen Airport. Upon arrival, I discovered that my checked-in luggage had been severely damaged. The wheel was broken and the body of the suitcase was visibly cracked, making it completely unusable. The da...
Flying with Air Arabia has been an absolute nightmare. Every single flight is delayed, and gate changes happen without any notification, leaving passengers scrambling for information. The in-flight meals are awful—enough to make you feel sick. To make things worse, the bathroom sinks are constantly ...
I’m incredibly frustrated with Air Arabia after experiencing an unacceptable and poorly managed delay on our 1:40 AM flight. Initially, we were told there would be a 20-minute delay, then another 20 minutes, and so on. This continued until the delay stretched over 3 hours, and we still received no c...
My Air Arabia flight from Istanbul Sabiha Gökçen to Casablanca was delayed by an astonishing 6 hours and 15 minutes. How can such an extensive delay be justified? The lack of communication made matters worse as customer service refused to answer calls, leaving passengers in complete uncertainty. Th...
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