How do I report a guest on Agoda?

Reporting a guest issue on Agoda requires a thoughtful and structured approach to ensure effective resolution. Here's what we prepared:
Maintain Calm and Listen: When a guest complains, stay calm. Take time to understand the guest's concerns before responding.
The guest's issue should be acknowledged with empathy. This shows that you're listening, even if you disagree.
Provide a Fix: Proactively fix the issue. Your solution should show your dedication to the issue. Do not make unattainable promises.
If the issue persists, contact Agoda customer service. Email them at [[email protected]]. Explain the issue and request support. Agoda will help the guest resolve the issue.
If the issue is urgent, check your booking confirmation email for the Agoda Hotline number for your country. Calling this hotline expedites urgent assistance.