A technical glitch in our hotel's computerized booking system caused more Agoda reservations than capacity. How should I handle overbooking?

Overbooking is a practice commonly used in the hospitality industry, particularly in hotels and airlines, where more reservations or tickets are sold than the actual available capacity. In the event of an overbooking due to a computerized booking system error, it can be difficult to deal with the repercussions for guests, but taking a methodical approach can help lessen the blow. Here is a comprehensive manual on how to deal with such a situation:
• Identify Affected Guests: First, review your hotel's reservations to identify overbooked guests.
• Contact Affected Guests: Reach out to affected guests quickly. You must notify them immediately and apologize for any inconvenience.
• Alternative Accommodations: If your hotel is overbooked, offer affected guests an alternative accommodation.
• Compensation for Inconvenience: To appease affected guests and show your commitment to resolution, consider compensation. Compensation may include a discounted or free stay at a later date, a free room upgrade, or vouchers for the hotel's restaurant, spa, or other services.
• Update the Booking System: After fixing the overbooking, prevent future issues. To improve accuracy and reliability, update your hotel's booking system with your technical team.