On August 22, 2025, around 20:10, I deposited ₺8,000 into my 1xBet account using the VIP Havale method through Garanti Bank. Because the IBAN saved in the VIP Havale section of the 1xBet app cannot be changed, I had to send the transfer from another IBAN registered in my name. As a result, the money was deducted from my bank but never credited to my 1xBet account.
I immediately sent the PDF receipt of the transaction and explained the situation multiple times via email, phone, and live chat. However, every time I was only told to repeat the same steps—take screenshots, send documents, wait—with no real solution provided. No one from 1xBet has taken responsibility or contacted me directly to resolve the issue.
My username is nhty*, account ID 667769777, and the transaction reference number is 3846000395. The transfer was made under the name m* y***. This is the first time I’ve encountered such a serious issue, and I am extremely frustrated by the lack of proper communication and resolution.
I demand that 1xBet either credit the missing ₺8,000 to my account immediately or refund the full amount back to my Garanti Bank account without any further delay. I also expect the company to review its VIP Havale system and provide a clear, solution-oriented response instead of leaving customers in endless loops with no progress.
On 22.08.2025 at around 20:10, I deposited ₺8,000 into my 1xBet account via the VIP transfer method through Garanti Bank. However, since the IBAN registered in the VIP transfer section of the 1xBet app cannot be changed at all, the money I sent from a different IBAN belonging to me did not reach my ...
On 04/09/2025 at 15:33, I submitted a 500₺ withdrawal request from my 1xbet account via bank transfer. Even though 48 hours have passed, no funds have been credited to my bank account. The IBAN I used for this transaction ends with 0059. During this period, I contacted customer service multiple tim...
On 29.06.2025, I requested a withdrawal of 10,000₺ from my 1xBet account. Although the status shows “paid,” the amount has not been credited to my bank account. It has now been 8 days, and my withdrawal request is still pending without any concrete resolution. As a VIP member, I expected faster pro...
On June 10, 2025, I transferred ₺3900 to the bank account provided by 1xBet using the fast bank transfer method. I followed all the steps correctly and submitted the deposit form immediately. However, my deposit request was rejected—not once, but 8 or 9 times. I also sent the required documents and...
