I Face 1win Payment Issue With Approved Withdrawal Not Paid

SANGRAM · 2026-04-20T16:29:22+03:00

I have been using 1win for some time and have previously made successful withdrawals to my Kotak Mahindra Bank account without any issues. However, on April 19, 2026, I requested two withdrawals via bank transfer—one for ₹30,000 and another for ₹29,100. Both transactions are marked as “approved” in my 1win account, but the funds have still not been credited to my bank account. When I contacted 1win customer support regarding this issue, I was simply told to wait for 7 days, without any clear explanation or proper resolution. Despite the withdrawals being approved, I have not received any money in my Kotak Mahindra Bank account. I request that the amounts of ₹30,000 and ₹29,100 be transferred to my bank account immediately, or that I am provided with a clear and detailed explanation of where the funds are currently held and the exact timeline for when I will receive them. I expect this issue to be resolved urgently, as the situation is causing serious concern and damaging my trust in the platform.

1win

Hello! We understand that waiting can be tedious, but we have to inform you that your transactions are still being processed. After we have started withdrawing funds, the time frame for completing the transaction depends on the processing time, which may vary depending on the payment provider. Please be sure that your funds are safe. If you have any additional questions, we are ready to help!

SANGRAM

Hi, withdrawal showing successful but amount still not received the Bank account and give me transaction details and UTR number of your side.