My package has been showing as ‘in transit’ on 17TRACK for 45 days. Is this information reliable?

Why could this happen?
• Carriers may take a long time to update the shipment status, especially on international routes;
• Some carriers only log updates at key checkpoints and don’t show intermediate details;
• Customs issues or logistics holds may cause delays that don’t appear in the tracking system.

How to file an official claim:
• Contact the sender or seller to confirm whether the shipment is truly still in transit or if there was an issue;
• Check the carrier’s official website for more detailed information using the same tracking number;
• Reach out directly to 17TRACK customer service through their portal to report the delay and request verification.

Additional tips:
• Keep screenshots and emails as evidence;
• Consider asking buyer communities in forums or groups if they’ve had similar problems.

Do you have another way of solving this? We’d love to hear your opinion in the comments or see you share your experience on Xolvie.