Zara Keeps Canceling My Online Orders for the Same Suit

Despite repeatedly ordering the same suit from Zara's online store since November 9, my orders have been canceled a total of 12 times. I am purchasing both the jacket and trousers of the products listed as suits, but every time, the jacket (top piece) gets canceled while the trousers are successfully purchased without any issues. The same problem has occurred with two different suits, with product codes 1564/008/916 and 1564/009/916, as well as 1564/006/529 and 1564/007/529.

Following the first cancellation, I contacted Zara customer service three times through live chat and written support channels. Each time, I was told that my case was being investigated and that I would receive a follow-up. However, despite it now being November 11, I have still received no explanation or resolution. Meanwhile, my size in the jackets has also sold out, leaving me with no opportunity to purchase the items anymore.

I find it unacceptable that one piece of a suit is repeatedly sold while the other is canceled over and over again, and that Zara has failed to provide any clear explanation or solution despite 12 cancellations. I request that Zara resolve this issue and, if the canceled jackets are still available in stock, provide them to me at the same price and under the same conditions as my original orders. Otherwise, I expect a satisfactory explanation and an appropriate solution to this matter.