Yemek Sepeti Failed to Forward My Superos Pizza Order Details Correctly
I ordered a large Superos pizza via Yemek Sepeti on 06.12.2025 around 19:00. In the order notes, I specifically requested no ingredients other than salami, sausage, corn, and soudjouk. However, the pizza arrived incorrectly. When I contacted Domino's, they claimed no such request was forwarded by Yemeksepeti and directed me back to them. The customer representative I spoke with through the application said the system could only issue a ₺50 refund, even though I paid ₺250 for the pizza. They casually offered this partial refund as if it were a reasonable solution. Sending the wrong product and offering such an inadequate refund feels like being mocked. I find this approach unacceptable and do not forgive this treatment.
Hello, We are sorry for your experience. We would like to inform you that we have responded to you via your registered email address. We would also like to mention that you can reach us through the Help Center for all your support requests, and we thank you for your understanding. Best regards, Yemeksepeti User Solutions
I sent a screenshot of the photo containing the materials that should be in the description section to your email.
