Xena Live won’t let me delete my account how can I remove it permanently?

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Xolvie Resolution Specialist March 09, 4:18 pm

If Xena Live won’t let you delete your account and you want to remove it permanently:

Check if the delete option exists in settings;

• Log in to your account
• Go to Profile → Settings
• Look for Delete Account / Deactivate Account
• Follow the confirmation steps if the option appears
• Screenshot the page if the option is missing

According to Xena’s terms, users can delete their account from the Settings menu when logged in.

Remove remaining requirements;

Sometimes deletion is blocked if:
• Your account still has coins, gifts, or balance
• You are linked to an agency or host program
• There are ongoing transactions or reports

Try withdrawing or using remaining balances first.

Disconnect third-party logins;

• Go to Settings → Account / Security
• Remove linked accounts like:
– Google
– Facebook
– Apple ID

This can sometimes unlock the deletion option.

Contact Xena Live support again;

Send a request with:
• Username or account ID
• Registered email or phone
• Screenshot showing you cannot delete the account

Ask them to permanently delete your account and personal data.

If they ignore your request, you can file a complaint on Xolvie to escalate the issue and push the company to remove your account.

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