Woolworths delivered frozen items partially thawed, how can I resolve it?

First thing to do if you bought partially thawed frozen goods from Woolworths is get in touch with their customer support right away. Clearly state the problem, noting the thawed items and the degree of thawing, then ask for a refund, replacement, or store credit for the ruined goods.

Recording the issue is also a smart idea. To have visual proof, snap pictures of the thawing goods; have your order confirmation and delivery receipt handy.

Then go over Woolworths' perishable item refund and replacement rules. Their rules will enable you to know the kind of resolution you could expect.

If the thawed goods destroyed other food or caused great inconvenience, think about asking for more money to cover the extra trouble.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on our website.