WePlay Device Ban Still Active Without Clear Explanation

My device was permanently banned from the WePlay gaming app about 15 days ago and since then I have not been able to access my account from this device. The only information I see is a warning saying that my account has been blocked for violating the community rules, but I was not informed clearly about what I supposedly did wrong. I would like my situation to be reviewed in detail and to be given a clear explanation of the specific reason for this permanent device ban. If possible, I request that the device ban be removed so that I can continue to use my account and the WePlay gaming app normally.