WePlay Applied a 168-Hour Ban Without Explaining the Reason

I am writing regarding my WePlay account on Android, which was suddenly banned for 7 days (168 hours) today without any prior warning. I was simply playing PK when the ban was applied, and I did not receive a clear explanation or reason for this action. Until this incident, I had no bans or warnings on my account. I also could not find any helpful support or information in the application regarding how to resolve this situation. I kindly request that my account be urgently reviewed and unbanned, or that I be provided with a clear explanation of the exact reason for this 7-day ban if there has been a misunderstanding or error.