WePlay Account Banned for 168 Hours Without Clear Reason

I have been using Weplay for about two years and my current account, which I created around 5–6 months ago, has suddenly been banned for 168 hours. My Weplay ID is 798872*** and I use the app on an iPhone. A pop‑up in the application states that I violated the community guidelines, but I was not given any clear or detailed information about what I allegedly did wrong. I do not know which rule I am supposed to have violated, and I believe this ban has been applied unfairly or by mistake. I request that my account be urgently reviewed by a human agent, not just an automatic system, and that the 7‑day ban be lifted as soon as possible if there is no clear and valid reason. I also expect a written explanation of the exact reason for this ban so that I can avoid any similar issues in the future.