In-App Purchases Unaccessible Following Unexpected WePlay Account Block

I am a WePlay user from Pakistan and my account with user ID 70939153 was suddenly blocked on 21 August 2026. When I try to log in, I see a “Login failed, your account has been blocked” message and it says that I violated community rules, but I did not do anything wrong knowingly. I was using this account only for normal activities such as playing games, joining rooms to chat, and sending gifts. I did not use it for any illegal or harmful purpose. Before the block, I had spent approximately 20,000–25,000 PKR on this account through in‑app purchases and gifts, and now I cannot access my account or benefit from the money I have spent. I have not yet been able to reach your support team about this issue. I kindly request that you review my account again, explain clearly which rule I supposedly violated, and if possible remove the block and reactivate my account. If the account cannot be reactivated, I request a refund or a fair solution for the approximate 20,000–25,000 PKR I have spent.