Demand a Proper Review for an Automated Weplay App Ban
My Weplay account and device were suddenly blocked with error code [2011] for allegedly going "against community guidelines." I use an Android device, and my Weplay UID is 841300383. This issue started around August 17, 2026. I was playing between 6:00 and 7:00 a.m., during which time I received a warning from Weplay. When I tried to open the app again at around 9:45 a.m., I saw that both my account and my device had been blocked with this code. The screen stated that my account would be suspended for a period of time, but no clear explanation was given regarding which specific rule I allegedly violated. I truly have no idea which action or behavior supposedly violated the community guidelines, and no detailed information or evidence has been provided to me. After seeing the block, I contacted Weplay support via Facebook Messenger. The only response I received was that they were sorry and could not unblock my device or account, offering no concrete reason, proof, or opportunity to appeal the decision. I request that my situation be reviewed in detail, that I be clearly informed about exactly what led to this block, and that my device and account be unblocked. If a mistake was made during an automated or manual review, I expect this decision to be corrected as soon as possible so my full access to the game can be restored. I also kindly request that the detailed results of this review be shared with me in writing via email.
