Xolvie Resolution Specialist November 21, 3:38 pm
If Vivastreet makes an unauthorized charge, the best approach is to file an official complaint by following these clear steps:
• Gather immediate evidence: take a screenshot of the bank or PayPal transaction showing the charge and the date. If you have previous emails or notifications from Vivastreet, save those as well.
• Submit the official claim: go to the support form at their website. Choose the option “Unauthorized payments or transactions” and explain the situation, including the amount, date, and payment method. Attach the supporting documents.
• Request confirmation of receipt: ask for a ticket number or follow-up email to verify that your claim has been received. This will serve as proof if you need to escalate the case.
• Wait for the response and keep all communication: if more than 7 business days pass without an answer, resend your message and mention that the issue remains unresolved.
If none of the above solutions work, please share your experience. You can also file a complaint on our website, Xolvie.
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