Vichy cancelled my order without notice and the refund never arrived, how can I fix this?

When Vichy cancels an order without notice and does not process the refund, it is best to follow several practical steps:

First, check the status of the order in the user's account on the official Vichy website. Sometimes the refund appears there before it appears in the bank.

Then, if there is no clear information, it is suggested to contact customer service through the online form at https://www.vichy.com or write directly to their support email.

You can also use their Instagram or X (Twitter) account, as in many cases they respond faster through networks.

If there is no response after a few days:

- Save screenshots of the order, collection and contact attempts.

- Claim through the bank, requesting a chargeback.

If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness of the problem and inform others.