Viber is not delivering my messages even with internet, how can I solve this?

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Xolvie
Xolvie Resolution Specialist April 09, 1:29 pm

If Viber is not delivering messages even with internet,

Check message status first;

• Look at the tick marks:
– One tick → sent
– Two ticks → delivered

• If stuck on one tick:
– Issue is on receiver side or network

Verify recipient status;

• Possible reasons:
– User is offline
– Phone is off
– No internet on their side
– You may be blocked

• Try sending to another contact to confirm

Fix your connection properly;

• Even if internet works:
– Switch Wi-Fi ↔ mobile data
– Turn airplane mode ON/OFF

• Weak routing can delay delivery

Disable restrictions;

• Check:
– Battery saver OFF
– Background data ON
– Data saver OFF

• These can block message delivery silently

Update & refresh app;

• Update Viber to latest version
• Force stop → reopen app

• Clear cache (Android) if needed

Check if you’re blocked;

• Signs:
– Messages never deliver
– Calls don’t go through

• If yes:
– You cannot force delivery

Reinstall as last step;

• Backup chats first
• Delete → reinstall → verify number

These are key solutions that we can offer. If you have more, please share.

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